Build skills and grow your career
Health care is changing rapidly, and our workforce wants to grow and evolve along with it. That’s why National Workforce Planning and Development is hosting the first Workforce Development Week, October 19 to 22. This virtual event, open to all Kaiser Permanente employees, will connect you with resources to build your career and adapt to changes in the health care industry. Hear from featured speakers and career experts. Get engaged and explore activities to keep learning.
The event will focus on steps you can take today to:
Meet the workforce planning and development leads at the national level and in each region by clicking the links to the left. This team of experts is here to help you navigate resources and support employee and management education and training needs.
Find your supporting cast now.
Our workforce planning and development committee aims a mile high to support Colorado team members and managers with education and training. Let us know how we can help you!
UFCW Local 7 Steward
SEIU Local 105 Steward
HR Business Partner
Workforce of the Future Implementation Specialist
Our workforce planning and development structure is embedded deeply within our regional Labor Management Partnership work and our utilization rates consistently crush the other regions. Let us know how we can help you crush your career goals!
Director, Learning & Organizational Effectiveness
LPN, UFCW Local 1996
Workforce of the Future Implementation Specialist
The National Workforce Planning and Development team has decades of experience supporting labor and management to understand, analyze and address skill gaps to prepare employees for tomorrow’s jobs. Email us if we can help you!
Director, National Workforce Development, Alliance of Health Care Unions; Co-director, Ben Hudnall Memorial Trust
National Program Coordinator, Coalition of Kaiser Permanente Unions
Director, National Workforce Planning and Development; Co-director, Ben Hudnall Memorial Trust
Workforce Planning Consultant
(Mid-Atlantic States, Northwest, Washington)
Workforce Planning Consultant
Career Development
Workforce Planning Consultant
(Georgia, Northern California)
Workforce Planning Consultant
(Colorado, Hawaii, Southern California)
Aloha! Our workforce planning and development committee loves helping team members grow as we transform our organization. Let us know how we can help you!
HNHP Interim President
Registered Nurse, HNHP
Nurse Education
Medical Assistant, UNITE HERE Local 5
Workforce of the Future Implementation Specialist
Our region juggles a lot and the workforce planning and development committee is no different. We engage and empower team members to align career goals with operational needs. Let us know how we can help you!
Director, Performance Improvement, LMP
Union Liaison, OPEIU Local 2
Lead Nurse, UFCW Local 400 Contract Liaison UFCW L400 Contract Liaison
Workforce of the Future Implementation Specialist
Our workforce planning and development committee strives to build bridges that can help our workforce become more resilient and prepared for workforce changes. Let us know how we can help develop the warrior in you.
Director, Workforce Planning and Analytics
SEIU-UHW Contract Specialist
Workforce of the Future Implementation Specialist
We take workforce planning and development seriously and have serious fun doing it. We seek to align our work to help teams meet organizational strategy. Let us know how we can help you!
Senior Workforce Planning Consultant
Alliance Partnership Representative
SEIU Local 49 Labor Liaison
Workforce of the Future Implementation Specialist
We may be a newly formed team, but we are making strides to help the workforce adapt to the future of health care and changes within Kaiser Permanente. Let us know how we can help you!
Lead Organizer, SEIU Healthcare 1199NW
Ultrasound Tech, UFCW Local 21
Director, Human Resources
Workforce of the Future Implementation Specialist
Jobs of the future began in our region, and we continue to help teams rise to the challenges of our changing health care landscape. Let us know how we can help you!
Director, Workforce Planning and Development
President, USW Local 7600
SEIU-UHW
Workforce of the Future Implementation Specialist
Workforce of the Future Implementation Specialist
Senior Consulting Data Analyst
Education Trusts
Learning, Mentoring and Business Resource Groups
View the sessions that interest you at any time, as your schedule allows, even after the week is over. Most sessions are prerecorded and less than 15 minutes.
Kaiser Permanente and its unions encourage lifelong learning and job growth for all employees. Find out what resources are available and explore your opportunities during Workforce Development Week.
MONICA MORRIS ~ NATIONAL WORKFORCE PLANNING AND DEVELOPMENT
JESSICA BUTZ ~ ALLIANCE OF HEALTH CARE UNIONS
JOHN KOLODNY ~ COALITION OF KAISER PERMANENTE UNIONS
Looking to grow your career? Kaiser Permanente has an array of workforce development resources to support you. The senior vice president of National Labor Relations and Office of Labor Management Partnership shares why it’s important to get started today to build your future.
Take steps today to keep learning. It’s good for your career, for our members and for our organization. The vice president of Strategic Information Management and Global Relationships details the importance of continuous learning and a growth mindset.
Find out how to use this on-demand catalog of learning resources and identify the courses, videos
and packages you want to access on KP Learn. Get tips from Enterprise Learning’s Jerry Sochor in a
session hosted by workforce planning consultant Nedra Daugherty. Listen here. (14:05)
Jerry Sochor ~ Enterprise Learning
Nedra daugherty ~ NATIONAL WORKFORCE PLANNING AND DEVELOPMENT
What does it take to build your career at Kaiser Permanente? Employees share success stories in a panel discussion. Resources highlighted in this panel include the Ben Hudnall Memorial Trust, tuition reimbursement and critical skills.
Work out your passions, motivations and interests into a statement that embodies who you are. Join Breanna Jackson, talent management strategy consultant, as she walks you through this exercise of self-discovery.
Behavioral health professionals provide mental health assessment, diagnosis, treatment and crisis intervention services for adults and children. Find out more about the education, training and skills needed for this field, along with the work environment, emerging opportunities and outlook.
Welcome to National Workforce Planning and Development’s new podcast. Listen to workforce planning consultant Nedra Daugherty and Jessica Butz from the Alliance of Health Care Unions discuss why the podcast got started and plans to share inspiring workforce development stories. (5:54)
Think you have what it takes to be a Workforce of the Future champion? Answer a few questions to find out.
What Motivates you to pursue professional career development?
Search kpcareerplanning.org to learn about career development resources and find hidden gems. Move up the leaderboard to earn a prize.
Explore Skillsoft. See recommended Digital Fluency courses.
Reaching Customers Digitally
Every company knows there is no future without digital marketing. In this course, you'll learn about marketing
communication strategies, the digital marketing funnel, digital marketing planning and the role of social
media in marketing.
Course ID# BUS:NLD SS AMK_02_A01_BS
Duration: 27 minutes
Organize Your Physical and Digital Workspace
Removing the mess from your workspace and getting organized can significantly improve many aspects of your work day, including your ability to concentrate, achieve targets and become more efficient.
This course will help you increase your productivity by showing you how to organize and maintain both your physical and digital workspace. You'll learn how creating a clutter-free workspace and
effective filing can improve your productivity. But it's not just your physical workspace that needs decluttering; this course will show you how to manage digital files, which is just as important.
And once you've gotten your workspace under control, you'll learn how to maintain it.
Course ID# BUS:NLD SS PD_32_A01_BS
Duration: 27 minutes
What will the jobs of the future look like? Get insights from Ben Pring, director of Cognizant’s Center for the Future of Work, as part of the Future Ready Thought Leader Series. View event.
Audience: Alliance and Coalition
Kaiser Permanente has identified 4 skills essential to meeting the changing demands of health care:
digital fluency, consumer focus, performance improvement and collaboration.
Learn more about the critical skills
as part of KP’s Workforce of the Future initiative to prepare for the jobs of tomorrow. View video.
Looking to charge up your career? Kaiser Permanente has many opportunities available, including mentoring. The vice president of Labor Management Partnership and Labor Relations for The Permanente Federation shares how mentoring helped shape his career path.
Learning is a journey. Tune in to explore getting started with tuition reimbursement. Employees Hiren Patel and Anthony Galvez share their stories. (12:19)
What does it take to build your career at Kaiser Permanente? Employees share success stories in a panel discussion. Resources highlighted in this panel include the SEIU UHW-West & Joint Employer Education Fund and tuition reimbursement.
Take your career growth to the next level by exploring Kaiser Permanente’s exciting world of mentoring. Learn from others as a mentor or mentee. Get tips from KP Mentoring’s Joseph Richards and Ann Tardy in a session hosted by Workforce of the Future implementation specialist Crystal Millard. (15:15)
JOSEPH RICHARDS ~ KP MENTORING
ANN TARDY ~ KP MENTORING
CRYSTAL MILLARD ~ NATIONAL WORKFORCE PLANNING AND DEVELOPMENT
Ambulatory nurses provide preventive care, clarify diagnoses and support patients during the disease process. Find out more about the education, training and skills needed for this field, along with the work environment, emerging opportunities and outlook.
This program enables connections across the entire organization by matching Kaiser Permanente employees who want to professionally or personally advance themselves, with those in need of resources.
KP Stretch website
The Kaiser Permanente African American Professional Association (KPAAPA) shares the importance of self-assessments and explores the many options available for self-paced learning and encourages you to make connections with Business Resource Groups.
Audience: Alliance and Coalition
Kaiser Permanente has identified 4 skills essential to meeting the changing demands of health care:
consumer focus, digital fluency, performance improvement and collaboration.
Today’s focus is consumer focus: Grow skills in listening, empathy and cultural competency to provide great care and service to every member every time.
Learn more.
Think about the best mentor you ever had. How would you describe this mentor in 6 words?
Spin the Wheel of the Future to learn about the Workforce of the Future and why it matters to you.
Workforce of the Future Technologies Impacting the Workforce Critical Skills+
Explore Skillsoft. See recommended Consumer Focus courses.
Focusing on the Bottom Line as an Employee
Workplace cost consciousness is every team member's responsibility. In this course, you'll learn how employees can contribute to cost control
efforts by making cost changes, including to travel, supply and facility costs.
Course ID# BUS:NLD SS AFN_01_A01_BS
Duration: 30 minutes
Creating a Customer-Focused Organization
This course covers creating a customer-focused organization.
Course ID# BUS:NLD SS _PC_CH_LACH020
Duration: 10 minutes
Did you know Kaiser Permanente provides employees with up to $3,000 each year in tuition reimbursement for successfully completing eligible courses? Use this benefit to continue your education, get a certificate or earn a degree. Learn more about tuition reimbursement.
After 20 years as an Environmental Services worker, Reggie Williams was ready for a change. He found an apprenticeship program that catapulted him into a new career. View video.
Think you have what it takes to be a Workforce of the Future champion? Answer a few questions to find out.
Diversity is part of Kaiser Permanente’s DNA, with many opportunities for employees to grow their careers. The vice president of National Equity, Inclusion and Diversity encourages you to keep learning, explore the resources available and actively manage your career.
Union employees have many opportunities to develop skills at Kaiser Permanente. The staff director of the Coalition of Kaiser Permanente Unions encourages employees to use the education trusts and shares how learning new skills helped grow his career.
Looking to build your career? Did you know that Kaiser Permanente offers many employees access to education trusts? Tune in to explore getting started with education trusts. Listen to experts from the Ben Hudnall Memorial Trust and SEIU UHW-West & Joint Employer Education Fund.(15:43)
Three managers share how they have supported career growth for their team members and how that benefits the organization.
SOPHIA WILSON ~ Supervisor, Health Information Management, Georgia
Career counselors can provide Partnership union members with support, help with accessing available resources, and assistance in creating and activating a career action plan. Listen to career counselors Michele DeRosa (17:57) from the Ben Hudnall Memorial Trust and Kareim McKnight (24:35) from the SEIU UHW-West & Joint Employer Education Fund share what they do and how to get help reaching your goals in sessions hosted by workforce planning consultant Danielle Pollard.
Join us as we explore 4 components of total health: physical, mental, social and environmental.
Today we are going to talk about career paths. Has your career path been a straight line or have there been some twists and turns? Think about some of the career changes you have made and how they got you where you are today. On average a person changes career 5-7 times during their working life.
How many career changes have you made?
What are some of the new skills and emerging roles you see in your region? Workforce of the Future concepts include virtual care, care at home and social, non-medical needs, to name a few. Visit the Imagining Care Anywhere site and consider new health care delivery methods and new technology as you play Rethinking the Care Model.
EXPLORE IMAGINING CARE ANYWHERE PLAY WORKFORCE OF THE FUTUREMeet the times with clarity, energy and resilience. This self-paced modular course will take you on a journey of self-discovery and can empower you to stand up even stronger in the face of challenges.
Start Your Quest
Explore Skillsoft. See recommended Performance Improvement courses.
Managing Pressure and Stress to Optimize Your Performance
Meeting the challenge of high-pressure situations is a different experience for everyone. You won't always be able to control the external
events that lead to pressure, but you can control your reaction, develop a solution and implement it. In this course, you'll learn about
the triggers of stress and how stress can affect you physically, mentally and emotionally. You'll explore mechanisms for handling pressure
and stress in the workplace in order to optimize performance. You'll also learn the ways in which people who possess different work-style
types deal with pressure, and finally, you'll learn how to deal with stressed colleagues.
Course ID# BUS:NLD SS APD_07_A01_BS
Duration: 26 minutes
Assessing Your Own Leadership Performance
Monitoring your own progress as you develop is a simple and effective way to ensure success in your role. Knowing how to self-assess your
leadership skills and competencies is important if you want to chart your development and plan your future growth as a leader. In this
course, you'll learn about techniques leaders can use to carry out a self-assessment, such as reflective journaling, surveys and checklists
and 360-degree feedback. You'll also learn ways to increase your motivation and manage your own learning by creating a leadership development plan.
Course ID# BUS:NLD SS ALD_04_A02_BS
Duration: 25 minutes
Trust Building through Effective Communication
Communication is most effective when you build and maintain the trust of the people you communicate with. In this course, you'll explore how a clear
intention is the basis of effective communication, and how understanding your audience ensures that the message gets delivered. You'll also learn
how body language, vocal tone and managing emotions can influence your communications and build trust with your audience.
Course ID# BUS:NLD SS ACM_07_A03_BS
Duration: 25 minutes
Think you have what it takes to be a Workforce of the Future champion? Answer a few questions to find out.
Audience: Alliance and Coalition.
Kaiser Permanente has identified 4 skills essential to meeting the changing demands of health care:
performance improvement, digital fluency, consumer focus and collaboration.
Today’s focus is performance improvement: Constantly evaluate and improve operations. Find ways to increase quality and save time and money, then share evidence-based practices.
Learn more.
In a live session from 2 to 3 p.m. Pacific time, hear a leader’s success story and learn about resources to build your career. Michael Brown, vice president, Human Resources (Georgia), will share his career journey and provide insights into workforce development at Kaiser Permanente.
During Workforce Development Week, you’ve learned about opportunities to grow your career at Kaiser Permanente. The executive director of the Alliance of Health Care Unions encourages you to take action today to prepare for tomorrow’s jobs.
Why is mentoring important to career development? How can you become better at networking? What’s the importance of personal branding? Tune in for tips on owning your own professional development in this panel discussion of career experts. (44:58)
The SEIU Healthcare 1199NW Multi-Employer Training Fund supports the career advancement of Washington health care workers. Listen as nurse Cenetra Pickens
from Tacoma learns about the resources available and the role of the regional education navigators from Angelica Reveles and Melanie Bermudez-Felix. (7:47)
Training
Fund website
ANGELICA REVELES ~ SEIU HEALTHCARE 1199NW MULTI-EMPLOYER TRAINING FUND
MELANIE BERMUDEZ-FELIX ~ SEIU HEALTHCARE 1199NW MULTI-EMPLOYER TRAINING FUND
CENETRA PICKENS ~ NURSE
Regional and multiregional training programs can help drive group learning experiences, enhance your team and keep employees current with specific training needs. Listen to Ben Hudnall Memorial Trust staff members Michele Phillips-Brooks and Koy Saechao discuss how to make these programs work for you and your region in a session hosted by workforce planning consultant Danielle Pollard. (11:18)
Michele Phillips-Brooks ~ Ben Hudnall Memorial Trust
Koy Saechao ~ Ben Hudnall Memorial Trust
DANIELLE POLLARD ~ NATIONAL WORKFORCE PLANNING AND TRAINING
SEIU Healthcare 1199NW Multi-Employer Training Fund Executive Director Laura Hopkins
discusses with medical assistant Carmen Diaz how the Training Fund pivoted to a
distance learning approach as a result of the pandemic. (6:19)
Virtual Healthcare Institute
LAURA HOPKINS ~ SEIU HEALTHCARE 1199NW MULTI-EMPLOYER TRAINING FUND
CARMEN DIAZ ~ MEDICAL ASSISTANT
Exploring career paths is a key step for developing your career. The new career paths tool — available to all Kaiser Permanente employees — is interactive and personalized to help you find your direction.
The Chino Hills lab opened in 2016 with state-of-the-art technology, promising to be more efficient, cost-effective and safer for workers. But some feared the technology and worried it would replace jobs. See how adapting to change has helped members, employees, managers and the organization.
Clinical laboratory professionals use sophisticated biomedical instrumentation and technology, as well as highly skilled manual techniques, to support physicians in making medical diagnoses. Find out more about the education, training and skills needed for this field, along with the work environment, emerging opportunities and outlook.
You made it to the final day of Workforce Development Week!
What will you do next to prepare for the workforce of the future?
Explore Skillsoft. See recommended Collaboration courses.
Exploring Virtual Collaboration
Goodbye e-mail and intranet portals; hello cloud-powered, integrated, collaborative platforms! Digital technology enables colleagues
working on a team to connect and work together, no matter how remote their location. Quick, reliable communication enables and
facilitates working together as people telecommute from home. In this course, you'll learn the benefits of virtual collaboration
when working with others, best practices for its successful implementation and how to choose the right collaboration technology.
You'll also learn how to avoid common mistakes when rolling out virtual collaboration. And you’ll explore the key steps for leading
and being a part of a virtual team.
Course ID# BUS:NLD SS BS_DGT08_A01
Duration: 26 minutes
Encouraging Team Communication and Collaboration
Establishing a successful team involves ensuring that team members can communicate with you and with one another and that they will
work as a team rather than as individuals. Clear channels of communication are required for both on-site and virtual teams. In
this course, you'll learn techniques for encouraging effective communication and overcoming communication problems. You'll also
learn strategies for encouraging team collaboration. Finally, you'll learn about tools and technologies that are commonly used for
virtual team communication and key considerations for establishing virtual communication guidelines.
Course ID# BUS:NLD SS ATM_01_A03_BS
Duration: 30 minutes
What will the future of workforce education look like? Get insights from Michelle Weise, entrepreneur-in-residence and senior advisor at Imaginable Futures and previously chief innovation officer at Strada Institute for the Future of Work, as part of the Future Ready Thought Leader Series. View event.
Think you have what it takes to be a Workforce of the Future champion? Answer a few questions to find out.
Audience: Alliance and Coalition.
Kaiser Permanente has identified 4 skills essential to meeting the changing demands of health care:
collaboration, consumer focus, digital fluency and performance improvement.
Today’s focus is collaboration: Develop skills to build and manage teams, communicate across diverse perspectives and negotiate through conflict. Solve problems together, respect others and drive continuous learning. Learn more.
Thank you for participating in our first-ever virtual Workforce Development Week! To help us better understand your experience, please take a few moments to complete this survey.
TAKE THE SURVEYMeet our professionals
Vice President, Human Resources at Kaiser Permanente (Georgia)
Director, National Workforce Development, Alliance of Health Care Unions; Co-director, Ben Hudnall Memorial Trust
Senior Vice President, National Labor Relations and Office of Labor Management Partnership
National Coordinator, Workforce Planning and Development, Coalition of Kaiser Permanente Unions
Vice President, Operations, Performance and Compliance, National Equity, Inclusion and Diversity
Director, National Workforce Planning and Development; Co-director, Ben Hudnall Memorial Trust
Vice President, Labor Management Partnership and Labor Relations, The Permanente Federation
Executive Director, Alliance of Health Care Unions
Vice President, Strategic Information Management and Global Relationships
Staff Director, Coalition of Kaiser Permanente Unions
Get inspired. Listen to career success stories from employees and managers and a live session October 22 from 2 to 3 p.m. Pacific time with a leader to learn about resources available to develop your career.
What does it take to build your career at Kaiser Permanente? Employees share success stories in a panel discussion moderated by workforce planning and development project manager Jenevive Sandoval.
Public Health Nurse, Southern California
Kerry Dean is the hospice liaison for the San Bernardino service area in Kaiser Permanente’s Southern California Region. She began her career at KP as an LVN then used the resources provided by the Ben Hudnall Memorial Trust to earn her RN and BSN and MSN degrees. Kerry is currently pursuing a graduate certificate in public health. She’s a member of UNAC/UHCP.
Emergency Room Registered Nurse, Southern California
At 17, Sadao Nakachi, enlisted in the U.S. Army Reserves, with his parents’ resounding support. After a distinguished military career, Sadao continues to serve by working at Kaiser Permanente Downey Medical Center in Southern California, as an emergency room nurse during COVID-19. Sadao used the Ben Hudnall Memorial Trust to earn his BSN, a Foundation in Design Thinking certificate, and holds a Master of Business for Veterans degree from USC Marshall School of Business. Sadao is a member of UNAC/UHCP and has helped more than 30 members earn their advanced degrees at no cost to Ben Hudnall Memorial Trust participants.
Clinical Assistant, Mid-Atlantic States
Crystal Muir is a clinical assistant in Internal Medicine at Kaiser Permanente’s Springfield, Virginia, medical center in the Mid-Atlantic States Region. She is using a stipend from the Ben Hudnall Memorial Trust to study to become a registered nurse. Crystal intends to continue her education and earn a BSN. She is currently a member of OPEIU Local 2.
Medical Assistant, Northern California
Eula Smith is a medical assistant in the Family Medicine Department at Kaiser Permanente’s Mission Bay medical offices in the Northern California Region. She used to be a shuttle bus driver at the facility, but her department was outsourced in October 2018. Faced with the choice between a severance package, getting a new job or going to school, Eula picked school. Now that she’s been an MA for a bit over a year, Eula says she wants to continue her education and earn her LVN license.
Laboratory Technician, Colorado
Ingris Solares is a medical lab technician at the Hidden Lake Medical Offices in Kaiser Permanente’s Colorado Region. She began her career at KP as a phlebotomist before taking part in an apprenticeship program to get trained in her current field. She intends to get more education to become a clinical lab scientist. Ingris is a member of SEIU Local 105.
Certified Dental Assistant, Northwest
Kayla Stevens began working at Kaiser Permanente Northwest when she was 18 years old in the Environmental Services Department. She left to work in retail but quickly soured on the low pay and unfair conditions. Kayla came back to KP after a few years, this time as a dental aide. Thanks to the Ed Fund, she is now a certified dental assistant at the Oregon City dental office, where she is a member of SEIU Local 49 and her manager is Kerrin Watkins.
Project Manager, Workforce Planning and Development, Southern California
Jenevive Sandoval is a project manager for workforce planning and development in Kaiser Permanente’s Southern California Region. Her first job at KP was as a temporary administrative assistant because she wasn’t looking to make a career at the organization. That was in 2011. Since then, she’s worked in areas such as attendance, disability management and recruitment. Jenevive earned her bachelor’s degree in sociology at UC Irvine and aims to get a master’s degree in health administration, public health or business.
Managers play a key role in workforce development. Three managers share how they have supported career growth for their team members and how that benefits the organization.
Director, Specialty Care Operations, Georgia
Philidah Seda is the director of specialty care in Kaiser Permanente’s Georgia Region, overseeing Obstetrics and Gynecology. She has been a nurse for 26 years. Her career has taken her to the American South to Abu Dhabi and back. Not only does she encourage her staff to use workforce development resources, but she herself is studying for her doctoral degree now.
Manager, Dental Office, Northwest
Kerrin Watkins manages the dental office in Oregon City, Oregon, in Kaiser Permanente’s Northwest Region. When she was a mass communications major at the University of North Carolina, Asheville, she wanted to be, in her words, “the next Katie Couric.” Family lured her back to her home state of Oregon, where she began her KP career in the dental staffing office and a member of SEIU Local 49.
Supervisor, Health Information Management, Georgia
Growing up in Louisiana, Sophia Wilson was raised to be, in her words, “a good Southern lady.” But she knew that wasn’t for her. She moved to Georgia, got a degree in accounting, and today is the supervisor of Medical Records Administration in Kaiser Permanente’s Georgia Region.
In a live session, hear a leader’s success story and learn about resources to build your career. Vice President Michael Brown will share his career journey and provide insights into workforce development at Kaiser Permanente. Optometric assistant Katrina Brown will facilitate the discussion. Workforce planning consultant Nedra Daugherty will moderate a question-and-answer segment.
Vice President, Human Resources, Georgia
After several years in the energy and automotive sectors, Michael D. Brown took a risk and made the switch to health care. He specifically pursued opportunities at Kaiser Permanente because it is a large organization – providing a variety of opportunities for growth – and has a proven commitment to diversity. Today, Michael is the vice president of Human Resources in Kaiser Permanente’s Georgia Region after serving as senior director of HR, employee and labor relations the Mid-Atlantic States Region. Michael has a B.A. from Michigan State University and a J.D. from the University of Detroit-Mercy School of Law. He sharpened his skills at the Executive Leadership Program at Harvard Business School.
Optometric Assistant, Mid-Atlantic States
Katrina Brown has worked at Kaiser Permanente for 11 years. An OPEIU Local 2 member, she currently serves in the Total Health role and as a tri-chair member of the Mid-Atlantic States Regional Healthy Workforce Committee and has served as a vision services assistant. Katrina also is a Caribbean and African dance fitness instructor and advocate for wellness, self-care and mental health. She has a bachelor’s degree in health management from Howard University and ophthalmic assistant certification from Georgetown University, both in Washington, D.C.
