The Power of Technology and Partnership
High Performance at Chino Hills Laboratory is a Journey! Not a One and Done
Building the new clinical laboratory at Chino Hills provided opportunities to bring in state- of -the- art technology and to create a new work culture. Typically clinical laboratories are found in the medical building basements or in a dark warehouse. In contrast Chino Hills is filled with light through its many atriums. The state- of- the- art machines perform repetitive tasks and contain exposure to toxins. Technology has facilitated the test turnaround time enhancing patient care. And by reducing employee exposures to toxins and performing repetitive tasks, implementing technology has improved employee health and safety. Chino Hills in 2019 had the best SCAL attendance and relatively low number of workers compensation claims.
But it is not just technology that has improved laboratory performance. UFCW and Chino Hills labor management partnership has been utilized to enhance performance. Unit based teams are the vehicle for front line employees and managers in this high performance workplace.
Together technology and partnership have produced amazing results- including growth in the number of clinical lab scientist(CLS) positions. CLS positions have grown 23% since 2016.
The journey of excellence continues including a response to the COVID crisis. In the first month 27,000 specimens were analyzed.