Critical Skills
Health care is changing rapidly. Learn about the 4 skills essential to meeting these changing demands: digital fluency, consumer focus, performance improvement and collaboration.
Build these critical skills as part of Kaiser Permanente’s Workforce of the Future initiative. Prepare for the jobs of tomorrow with these 3 steps:
- Sign up for the online critical skills course (available to eligible union members). Earn a certificate and digital badges for completing the course.
- Download the Critical Skills Toolkit for tips to charge up your career.
- View the critical skills icons below to learn more about each skill.
Select a Critical Skill below
Embrace technology. Technology enables health care access anywhere. Become familiar with new digital devices and adapt to new technologies at work to improve access, communication and outcomes.
Learn more: View Frustrated to Fluent video
Make it better. Constantly evaluate and improve operations. Find ways to increase quality and save time and money, then share evidence-based practices.
Learn more: View Cook Up a Small Test of Change video
Put consumers first. Grow skills in listening, empathy and cultural competency to provide great care and service to every member every time.
Learn more: View New Beginnings for Baltimore video
Work together. Develop skills to build and manage teams, communicate across diverse perspectives and negotiate through conflict. Solve problems together, respect others and drive continuous learning.
Learn more: View Working as Equals video
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