Health care is changing rapidly. Learn about these skills essential to meeting these changing demands: digital fluency, consumer focus, performance improvement, and collaboration.
Select a Critical Skill below
Embrace technology. Technology enables health care access anywhere. Become familiar with new digital devices and adapt to new technologies at work to improve access, communication and outcomes. Find courses on Skillsoft.
Learn more: View Frustrated to Fluent video
Make it better. Constantly evaluate and improve operations. Find ways to increase quality and save time and money, then share evidence-based practices. Find courses on Skillsoft.
Learn more: View Cook Up a Small Test of Change video
Put consumers first. Grow skills in listening, empathy and cultural competency to provide great care and service to every member every time. Find courses on Skillsoft.
Learn more: View New Beginnings for Baltimore video
Work together. Develop skills to build and manage teams, communicate across diverse perspectives and negotiate through conflict. Solve problems together, respect others and drive continuous learning. Find courses on Skillsoft.
Learn more: View Working as Equals video
Sending your message. Please wait...
Thanks for sending your message! We'll get back to you shortly.
There was a problem sending your message. Please try again.
Please complete all the fields in the form before sending.